Dear (insert team name),
On the date of (insert date), referee Randy Schmidt decided to either allow or disallow a goal in your game against (insert opponent) after reviewing the video replay. It has come to our attention that Schmidt is the only human being on the planet to feel this way. Oops. Our bad. Video replay has never been his strong suit. He can't program his Tivo either.
Unfortunately, there is nothing we can do at this time to correct said error. We can, however, offer you this coupon for 15% off all Red Baron Pizzas(offer void in North Dakota).
But really, you've been a member of this league for at least 8 years. You can't be that surprised by this. And it's not like it was that big of a deal anyway. If it had been something really important, like say, a baseball game with 10-year-olds, then sure, you could be mad. We find that your team, like every other league, is too focused on making this league the most competitive, highest quality non-professional hockey league in the world. Our official policy, however, is much more "A good time among friends, and then back in bed by a reasonable hour."
So again, sorry about the whole video replay snafu. It sucks, but it's not like we